PlotForge Privacy Policy

Last Updated: November 2, 2025

Effective Date: November 2, 2025

1. Introduction

Loophead Labs LLC ("Company," "we," "us," or "our") operates PlotForge, an AI-powered creative writing platform available at https://plotforge.app (the "Service"). We are committed to protecting your privacy and handling your personal information with care and respect.

This Privacy Policy explains:

What information we collect and why
How we use and protect your information
Your rights and choices regarding your information
How to contact us with privacy questions

By using PlotForge, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

Email address
Password (encrypted and never stored in plain text)
Name (optional)
Profile information (optional)

Payment Information:

Payment information is collected and processed by our third-party payment processor, Stripe, Inc.
We do not store complete credit card numbers or payment card details on our servers
We retain only the last four digits of your card and billing information necessary for account management

User Content:

Stories, manuscripts, and narrative works you create
Character profiles and descriptions
Story outlines and plot structures
Notes and creative materials
Any other content you input into the Service

Communications:

Messages you send to us via email or support forms
Feedback, suggestions, and survey responses

2.2 Information Collected Automatically

Usage Information:

Features you use and actions you take within the Service
Time, frequency, and duration of your activities
AI operations performed and coins consumed
Pages visited and buttons clicked

Device and Browser Information:

IP address
Browser type and version
Operating system
Device type (desktop, mobile, tablet)
Screen resolution and display settings

Cookies and Similar Technologies:

Session cookies to maintain your login state
Preference cookies to remember your settings
Analytics cookies to understand how you use the Service

See Section 6 for more details on cookies.

2.3 Information from Third Parties

Authentication Services:

If you sign in through a third-party service (e.g., Google), we receive basic profile information as permitted by that service

Payment Processor:

Stripe provides us with payment status and subscription information

AI Service Providers:

We share anonymized, aggregated usage data with AI model providers to improve service quality

3. How We Use Your Information

We use your information for the following purposes:

3.1 Provide and Improve the Service

Create and manage your account
Process your subscription and payments
Provide AI-powered writing assistance
Store and retrieve your creative content
Generate AI suggestions and content
Analyze service usage to improve features
Fix bugs and optimize performance

3.2 Communication

Send transactional emails (account creation, password resets, subscription changes)
Provide customer support
Send important service updates and security notifications
Send promotional emails (with your consent, and you may opt out at any time)

3.3 Security and Fraud Prevention

Detect and prevent fraudulent activity
Protect against security threats
Enforce our Terms of Service
Comply with legal obligations

3.4 Analytics and Research

Understand how users interact with PlotForge
Analyze usage patterns and trends
Improve AI model performance
Develop new features and services

3.5 Legal Compliance

Comply with applicable laws and regulations
Respond to legal requests and prevent harm
Enforce our rights and protect our property

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

Stripe, Inc. - Payment processing
AI API Providers - Language model access (we send only necessary context, not your entire manuscript)
Cloud Hosting Providers - Data storage and infrastructure
Email Service Providers - Transactional and marketing emails
Analytics Providers - Service usage analytics

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders, subpoenas, or legal processes
Requests from law enforcement or government agencies
Emergencies involving danger of death or serious physical injury
Protection of our rights, property, or safety

4.3 Business Transfers

If Loophead Labs LLC is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred. You will be notified of any such change and your choices regarding your information.

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot identify you individually for research, marketing, and other purposes.

5. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your information:

5.1 Technical Safeguards

Encryption of data in transit (TLS/SSL)
Encryption of sensitive data at rest
Secure password hashing (bcrypt)
Regular security audits and vulnerability assessments
Access controls and authentication requirements

5.2 Organizational Safeguards

Employee access to personal information is limited to those who need it
Employees are trained on privacy and security best practices
Third-party service providers are carefully vetted and contractually bound

5.3 Limitations

No security system is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for:

Maintaining the confidentiality of your password
Backing up your creative work
Using the Service securely

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help us recognize you and remember your preferences.

6.2 Types of Cookies We Use

Strictly Necessary Cookies:

Essential for the Service to function
Include session cookies for authentication
Cannot be disabled without breaking the Service

Functional Cookies:

Remember your preferences and settings
Improve your user experience
Can be disabled through browser settings

Analytics Cookies:

Help us understand how you use the Service
Provide insights for improving PlotForge
Can be disabled through browser settings

6.3 Third-Party Cookies

Our service providers may set their own cookies for analytics and functionality purposes.

6.4 Cookie Management

You can control cookies through your browser settings:

Most browsers allow you to refuse or delete cookies
Disabling cookies may limit functionality of the Service
Refer to your browser's help section for instructions

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability

Request a copy of your personal information
Export your creative content in standard formats

7.2 Correction

Update or correct inaccurate personal information
Access account settings to make changes yourself

7.3 Deletion

Request deletion of your personal information
Close your account through account settings
Note: Some information may be retained for legal or operational purposes

7.4 Objection and Restriction

Object to processing of your personal information
Request restriction of processing in certain circumstances

7.5 Withdrawal of Consent

Withdraw consent for marketing communications at any time
Unsubscribe links are included in all promotional emails

7.6 Do Not Sell

We do not sell personal information
California residents: See Section 9 for additional rights

7.7 Exercising Your Rights

To exercise your privacy rights, contact us at contact@plotforge.app. We will respond within 30 days.

8. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy.

Account Information: Retained while your account is active and for a reasonable period after closure
User Content: Retained while your account is active; you may delete at any time
Payment Records: Retained as required by law for tax and accounting purposes (typically 7 years)
Analytics Data: Retained in aggregated, anonymized form indefinitely
Legal Compliance: Some information may be retained longer if required by law

When information is no longer needed, we delete or anonymize it securely.

9. Additional Rights for Specific Jurisdictions

9.1 California Residents (CCPA)

Under the California Consumer Privacy Act, California residents have additional rights:

Right to Know: Categories of personal information collected, sources, purposes, and third parties with whom it's shared
Right to Delete: Request deletion of personal information (with certain exceptions)
Right to Opt-Out: We do not sell personal information, so this right does not apply
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at contact@plotforge.app or call us toll-free at (coming soon).

Authorized Agent: You may designate an authorized agent to make requests on your behalf. We will require verification of the agent's authority.

"Shine the Light" Law: California residents may request information about disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

9.2 European Economic Area (EEA) and UK Residents (GDPR)

Under the General Data Protection Regulation, EEA and UK residents have additional rights:

Legal Basis for Processing:

Contract Performance: To provide the Service you've subscribed to
Legitimate Interests: To improve the Service, prevent fraud, and ensure security
Consent: For marketing communications and non-essential cookies
Legal Obligation: To comply with applicable laws

Data Transfers:

Your information may be transferred to and processed in the United States
We use Standard Contractual Clauses approved by the European Commission to protect your information

Data Protection Authority:

You have the right to lodge a complaint with your local data protection authority

Data Protection Officer:

For GDPR-related inquiries, contact our Data Protection Officer at contact@plotforge.app

9.3 Other Jurisdictions

If you reside in a jurisdiction with specific privacy laws, you may have additional rights. Contact us to learn more.

10. Children's Privacy

PlotForge is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us at contact@plotforge.app. We will promptly delete such information.

11. International Data Transfers

PlotForge is operated in the United States. If you are accessing the Service from outside the United States, your information will be transferred to, stored, and processed in the United States.

The United States may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to the United States.

For EEA and UK residents, we use appropriate safeguards such as Standard Contractual Clauses to protect your information.

12. Third-Party Links and Services

PlotForge may contain links to third-party websites, services, or applications. This Privacy Policy applies only to PlotForge.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you use.

Key Third-Party Services:

Stripe: Payment processing - Stripe Privacy Policy
AI Model Providers: Language model access - Please review their respective privacy policies

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

When we make material changes:

We will update the "Last Updated" date at the top of this policy
We will notify you via email or through the Service
We will obtain your consent if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Loophead Labs LLC
8 The Green, Suite B
Dover, DE 19901
United States

Email: contact@plotforge.app
Website: https://plotforge.app

Data Protection Officer (for GDPR inquiries): contact@plotforge.app

Response Time: We will respond to your inquiry within 30 days.

15. Summary of Key Points

For your convenience, here's a summary of our privacy practices:

✅ What we collect: Email, password, payment info (via Stripe), your creative content, and usage data
✅ Why we collect it: To provide the Service, process payments, improve features, and provide support
✅ Who we share with: Service providers (Stripe, AI providers, hosting), legal authorities when required
✅ How we protect it: Encryption, access controls, security audits, employee training
✅ Your rights: Access, correct, delete, export, object to processing
✅ Your content: You own it; we just store and process it to provide AI assistance
✅ We don't sell your data: Never have, never will
✅ Contact us: contact@plotforge.app for any privacy questions

Your privacy matters to us. Thank you for trusting PlotForge with your creative work.